Online Banking FAQ

So much more than online banking.

Conduct a range of transactions through our website or mobile app¹.

Enjoy the ease and convenience of banking from anywhere you have an internet connection with Interra’s robust online banking suite of services!

It's a free service, a benefit of membership
Free SavvyMoney^® personal financial management tool including credit score and alerts.²
View account balances and recent transactions.
Transfer money between your accounts, to another member or an external account.
Manage automatic transfers.
Customize your financial dashboard including a review of your credit score
Make loan payments.
Change your address, phone, e-mail, etc.
View and make transactions between separate member numbers.
Complete and submit the Multi-Account Access form.
Set and track personal financial goals.
Download information to your financial programs, such as Quicken^® or Microsoft Money^®.
$5.00 paper statement fee if not enrolled in e-Statements.
And more!

Enroll Now

Online Banking Features

What are some of the features of online banking?

Interra offers enhanced features with online banking in order for you to have more control of your online technology. Some of the features include:

• Streamlined and intuitive dashboard
• Card controls - see more information below
• Online banking enrollment from a mobile device
• Enhanced Personal Financial Management (PFM) tools including setting savings goals, financial health checkup and free credit score with SavvyMoney®
• Advanced notifications and account alerts that provide real-time information
• Connect accounts from other financial institutions
• And so much more!

We encourage you to log in and investigate this very intuitive service.

What can I do in Card Controls?

Card controls allow you to:
• Unlock/lock a select card
• Determine internal purchase usage standards
• Enable/disable merchant controls
• Enable transaction controls
• Set spending limits

What is SavvyMoney®?

SavvyMoney® is a feature that allows you to track your credit score and learn how the information on your credit report translates into a score. It also provides alerts and helpful facts of how you can use your credit to accomplish your life goals. Find out much more information when logging into your online banking.

Tips & Tricks

How do I determine my member number?

You can determine your member number in the following ways:

Refer to your Interra check
Refer to your Interra account card
Visit us or contact us at 574-534-2506

How is login recognized?

What if I have multiple accounts?

If you have multiple Interra accounts, make sure you are using the correct username and member number for the specific account you are trying to access. For business members, when registering and logging in for the first time, make sure you are clicking on the business icon.

What should I do if I forgot my username?

At your online banking login screen, choose Forgot Your Username or Password. Select Send My User Name and choose your notification preference (email or phone). Follow the rest of the prompts. Note: If you have forgotten both your username and password, you must reset your username before requesting password assistance. If you need additional help with your username, please contact Interra's Member Services at 574-534-2506 during normal business hours.

What should I do if I forgot my password?

At your online banking login screen, enter your username and choose Forgot Your Username or Password. Enter the required information and choose Reset Password. Follow the remaining prompts including entering of Security Verification Code.

How do I transfer money to another Interra member?

You have a variety of different ways to transfer funds between two Interra members.

1. Click on the Transfer tab.

2. You can Create a Code allowing this code to be shared with others. Follow the prompts and simply share this code with the member to pay you or gain the code from the person you wish to pay. (This option does not require knowledge of an individual’s account information and provides a highest level of security.)

3. Add an Account if you know the Primary Account Holder information. Complete the necessary information using the name of the Primary member’s last name on the account number.

For businesses, be sure to use the full name of the business such as Bark Park LLC.

Where is my scheduled transfer history?

1. Click on the Transfer button.
2. Choose History to view previous transfers or Scheduled to view recurring transfers.

Can I upload information into QuickBooks or Quicken?

Use these helpful guides to assist with your QuickBooks and Quicken needs.

•QuickBooks Desktop Conversion Instructions
•QuickBooks Online Conversion Instructions
•Quicken Conversion Instructions

How do I register my device so I won't need an authorization code each time?

To register your device, follow these instructions.

1. Click on your Profile in the upper right corner.

2. Choose the Two Factor Authentication under Security.

3. Choose your login preference(s).

Can I sign up for online banking with the mobile app?

Yes. Simply download the app, read and complete the disclosure requirements. If you have problems signing up, you may contact Interra's Member Services at 574-534-2506.

Can I view online banking in Spanish?

Yes. When logged into online banking with your desktop, click on your Profile and choose Español.

How do I find more information?

Click on the magnifying glass in the top left corner for a helpful search option.

Online Banking Login Instructions

Desktop Login

Step by Step
Login on Interra's home page
Verify your personal information
Enter your current user ID and password
Select the Security Validation Code delivery option
Enter the code in the designated box
Create a new password
Note: New password can be the same as your old password as long as it meets the required security criteria (at least 12 characters, have upper and lower case letters, and a number).
Review and accept the Terms & Conditions

Apple®

Step by Step
Update the App in the App Store™
Enter your current user ID and password
Verify your personal information
Select the Security Validation Code delivery option
Enter the code in the designated box
Create a new password
Note: New password can be the same as your old password as long as it meets the required security criteria (at least 12 characters, have upper and lower case letters, and a number).
Review and accept the Terms & Conditions

Android™

Step by Step
Update the App in the Google Play Store
Enter your current user ID and password
Verify your personal information
Select the Security Validation Code delivery option
Enter the code in the designated box
Create a new password
Note: New password can be the same as your old password as long as it meets the required security criteria (at least 12 characters, have upper and lower case letters, and a number).
Review and accept the Terms & Conditions

Having trouble logging in?

Do we have your current contact information, especially your e-mail address and cell phone number?

The Security Validation Code requires contact with you through email, phone call, or SMS text message. Contact Interra to have your information updated if needed.

Is your internet browser up to date?

Please refer to your specific provider, which may include mobile carriers, for complete information and updates. Listed below are the MINIMUM versions supported by Interra's online banking software. For security reasons, Interra recommends using the latest version of software available from your provider. If you have an older smartphone, you may find that browser updates are no longer available. Unfortunately, the solution will be to purchase a new phone.

Microsoft Edge: Click here to upgrade.
• Updated to one of the last 2 versions.

Mozilla Firefox: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone^®, iPad^® = iOS 15 or higher
• Android^® mobile/tablet = Android 12

Apple Safari: Click here to upgrade.
• Updated to one of the last 2 versions.
• Apple iPhone, iPad = iOS 15 or higher

Google Chrome: Click here to upgrade.
• Updated to one of the last 2 versions.
• Android mobile/tablet = 12 or higher

Microsoft:
• Internet Explorer^® is not supported.

If you need assistance in determining your current browser and version follow these simple steps:

Open your browser.
Click Help at the top.
Select About (name of browser, Help will display the version of the browser you are using).
Click OK to exit.

Do you have your Security Validation Access Code?

The Security Validation Access Code is a security feature that delivers a unique 6-digit number to you via e-mail, phone call, or SMS text message. By updating your Profile, you can control when and how often you are prompted to get a Security Validation Code. You can opt to have your device registered so that you do not have to complete the Secure Access Code process in the future unless you access Interra Online Banking from a different device.

Additional Services

With Interra Online Banking you have access to free online services to help manage your accounts, bills, and Interra credit cards.

Mobile Banking and mobile deposit - access your account anywhere at any time.
Interra Bill Pay - save time and money.
e-Statements - the safe and secure way to view your statements.
Alerts - receive custom alerts² on your account.
MasterCard^® Online - account access, pay your bill online, view e-Statements and more.

Security Features

Interra uses the most advanced internet security systems available for the online banking platform.

All information is encrypted or encoded.
Secure Access Code login procedure.
The system records the date and item of the last login attempt.
Time-out feature.

Alerts

Interra's online banking provides a wide selection of custom alerts to warn you about the status of your accounts, when certain transactions occur, loan due dates, and security alerts. Just follow the instructions below for some of our most popular alerts.

Click on the three dots on the toolbar next to the telephone icon and choose Alerts.
Click on the gray toggle next to each alert type to enable or disable.
Navigate to the Cards tab to register for alerts regarding card purchases.
Click the Register button to sign up.
Choose your alert communication preference (email, mobile, or push).
To set up security alerts, click the icon to the left of the category header and choose your preferences.

What is online banking?

Online banking is an electronic system that enables members of a financial institution to conduct a range of transactions through the financial website or mobile application.

Is online banking safe to use?

Yes, online banking is safe to use from your private computer, smartphone or tablet. Interra Credit Union maintains a high level of security for your assets.